Complaint Handling

The way your staff work with your customers in handling complaints has a direct impact on your business and the value of your relationship with that customer. This course is aimed at those people with direct contact with your customers.

Duration	Price
1 Day	£ 250

Course Overview

Download course details
CH.pdf

By the end of this course, delegates will be able to:

Put the customer at ease
Understand why voice and positive language influences their customer
Improve call control and communicate with confidence
Deal with difficult customers

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778562