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Mass’ Intranet-enabled Helpdesk Plus is the essential tool for effective maintenance management. It provides comprehensive helpdesk capabilities and service level management where there is a medium to high volume of helpdesk calls.
Mass’ Helpdesk Plus has been designed with ease of use in mind. Jobs can be requested, assigned to craftspeople, tracked, updated and service levels monitored by a telephone Helpdesk operator or the users themselves via the web browser.
When a job is created in Mass’ Helpdesk Plus, via the telephone or web browser, it can be viewed, updated and closed from any database or Web client. Support for integrated log-ins and comprehensive security allows activities and reports to be targeted only to users with appropriate authorisation. E-mail notifications of work can be sent automatically.
In Mass’ Helpdesk Plus, PPM tasks can be viewed and managed in the same way as reactive work orders for maximum efficiency. Extensive filtering capabilities allow work orders to be searched and identified by a variety of criteria including date, location, trade and status by both database and Web clients.
The Web browser application is directly linked to the main building maintenance application so any updates appear in real time. With Mass’ Helpdesk Plus, the progress of work requested by any user can be checked online at any time.
Mass’ Helpdesk Plus Intranet Helpdesk also provides a variety of reports relevant to maintenance management, including service levels, to offer complete self-service access to customers, craftspeople or contractors.
Mass’ Helpdesk Plus gives you the power to improve your maintenance managment by:
With Mass’ Helpdesk Plus, maintenance managers will be able to:
Mass Software is pleased to recommend Mass’ Helpdesk Plus to all those working in the maintenance managment industry.
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