Kings College Cambridge, The Enlightened FM Solution

Download: Kings College Cambridge: The Enlightened Solution for Higher Education Facilities Management Case Study

Mass’ Web-enabled Helpdesk Plus is the essential Computer Aided Maintenance Management Software Solution. It provides comprehensive helpdesk capabilities and service level management.

Mass’ Web Helpdesk has been designed with ease of use in mind. Jobs can be requested, assigned to craftspeople, tracked, updated and service levels monitored by a Helpdesk operator or the users themselves via the Web browser.

Business Benefits Achieved through the Partnership:

• Provision of a variety of key reports via self-service platforms
• Development of the solution as the industry standard for the Higher Education sector
• Superior ease of use and flexibility
• 100% tailoring of the solution to the specific needs and requests of the client
• Fully Web-enabled maintenance requesting functionality for immediate access 24/7, anywhere in the world.

King’s College is the latest in a long line of Higher Education institutions to realise the potential of the Mass Web Helpdesk; these clients include the University of Edinburgh, University of Central Lancashire, University of St. Andrews, University of Stirling, University of Surrey, University of the Arts London and the University of Wales Institute Cardiff.

Mass Training Solutions:

Mass continue to support the Kings College team with regular ARCHIBUS Training. Peter commented of our trainer: "thank you for providing a most satisfactory training day", this is very much appreciated. Needless to say we were very pleased with your visit and the standard of presentation was superb."

Discover the range of Computer Aided Facilities Management Software Solutions offered by Mass including Asset Management Solutions, Maintenance Management Solutions, Space Management Solutions, or read further Case Studies. 

For further information relating to Mass' Facilities Management Software Solutions, please contact our team either by telephone: 0118 977 8560 or via email: info@mass-software.com.