Business Development and Sales

Ongoing sales training is fundamental for people in a selling environment. Continual development and improvement of methods and skills is important to maintain relevant knowledge and skills. High performance depends on having access to the right training and support at the right time.

Mass Training have developed a range of courses to help people reach and maintain consistent results. We can tailor training to a client's specific need and behaviour approach.

Our course range concludes of the following:

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560.

Introduction to Selling Skills

This one day programme is designed to introduce delegates to the principles of selling, to build confidence and to motivate. When delivered as a closed company course, the trainer will ensure that all discussions and exercises are tailored to the specific products and services that delegates will be selling. This can be achieved by prior consultation with the organisation concerned. This course is ideal for anyone new to the sales function or those with some experience but without any formal training.

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Effective Communications Skills

Suitable delegates are people who manage others and are striving to improve performance and business effectiveness

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Customer Service Skills

This one day course equips delegates with the skills to deliver consistent service excellence. The programme covers a wide range of strategies and techniques to improve communication and influencing skills as well as focusing on the importance of an assertive behavioural style. It will enable delegates to handle difficult situations more effectively and achieve increased customer satisfaction and loyalty.

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Listening Skills

There is a growing realisation of the importance of solid listening and communication skills in business. Lack of attention and respectful listening can be costly - leading to mistakes, poor service, misaligned goals, wasted time and lack of teamwork. However, how you listen is most important. By Listening in a way that demonstrates understanding and respect, you cause rapport to develop, and that is the true foundation from which you can manage or influence others.

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Presentation & Communication Skills Management

This course is aimed at those who required to deliver professional presentations during their work and to overcome any fears of standing up in front of a group of people. This course will also allow them to evaluate and improve their general communication skills in the workplace.

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Presentation Skills

Most people at some stage of their career will find themselves needing to speak in front of a group of people. Presentations have become an everyday part of business life and often determine the fate of a project, idea or a sale. However, to be successful both the presentation and the presenter have to make an impact. This introduction course covers all the basic elements of successful presentation preparation and delivery allowing participants to return to their workplace feeling more confident and empowered.

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Professional Telephone Skills

This course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be able to turn an inquiry into a sale as well as deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer loyalty.

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Successful Negotiation Skills

Effective negotiation skills are essential for Managers, Sales Personnel, Customer Service Representatives and Project Managers. This course will enable delegates to identify their current strengths and development needs in relation to their personal negotiation style. By the end of course, delegates will be able to prepare, plan, conduct and review both formal and informal negotiations. The programme is highly practical offering a mix of theory, reflection and interactive sessions.

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Train the Trainer

The effectiveness of training depends on the trainer's ability to transfer knowledge and understanding. This course develops the skills in the full training lifecycle including design of a structured training programme, methods of facilitating the learning process and evaluation of effectiveness.

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