Time, Stress and Assertiveness Skills

Course Overview

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Stress is common in the workplace these days, and there are many reasons it can occur. Most frequently it is caused by having to deal with increased workloads, ever-tightening deadlines and having to resolve difficult situations involving working relationships.

This course is designed to help participants use two action- based approaches to stress management – time and priority management, and assertiveness skills.

By the end of this Stress, Time and Assertiveness Management course you will be able to:

• Understand what stress is and why it happens
• Develop awareness of the stress warning signals and symptoms in yourself and others
• Discover the best ways of prioritising your activities to become more productive
• Identify ways to combat 'time thieves' in your working life
• Recognise assertive, non-assertive and aggressive behaviour and the effect of each type of behaviour on you and others
• Understand 6 types of assertion and when to use them
• Develop a strategy for handling unproductive feelings in order to reduce stress and behave more confidently in difficult situations
• Understand the steps in applying time management and assertiveness techniques to your own situation
  

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778562