The University of Kent

Download: Uni of Kent: Innovative Estates Strategy Case Study

"The system also enables us to track the reaction time of the trades so we can measure and monitor performance against our service level statements and identify any areas for improvement. It provides us with infinitely better management information and enables us to be far more efficient."

- Neil Higginson, University of Kent Physical Resources Administrator

The University of Kent is using leading estates and facilities management technology to assist with the planning and implementation of its Estate Strategy, as well as the management of space, property and building maintenance, at its 300 acre site on the outskirts of Canterbury.

In addition to reactive and planned preventative maintenance, Neil also uses the system to carry out academic space planning and provide data for space recharging.

Business Benefits Achieved through this Partnership:

Significant efficiency gains with the support of infinitely better management information
Setting the standard in the development of Estates Strategies for HEFCE
Creation of a leading edge, innovative FM strategy and solution
One single common database with the ability to expand with the business over-time.

Neil continues: "We currently use the Space Management, Building Operations and Property & Lease Management modules as well as Mass’ Helpdesk via our Intranet," which handles up to 120 requests per day.

"It works flawlessly," says Neil. "Our speed of response has improved significantly because of the system’s web capability.

Discover the range of Computer Aided Facilities Management Software Solutions offered by Mass including Asset Management Solutions, Maintenance Management Solutions, Space Management Solutions, or read further Case Studies.

For further information relating to Mass' Facilities Management Software Solutions, please contact our team either by telephone: 0118 977 8560 or via email: info@mass-software.com.