Conflict and Stress Management

Have you ever had a conflict which caused you a lot of stress? Do you wish you could have handled it better? Conflict comes from differences - in needs, values and motivations. Sometimes through these differences we complement each other but sometimes we will conflict. Conflict is not a problem in itself - it is what we do with it that counts. Conflict management builds stronger and more cohesive organisations and more rewarding relationships, enabling personal differences to be bypassed and new possibilities to be opened up.

Duration	Price
1 Day	£ 250

Course Overview

Download course details
CSM.pdf

By the end of the course, delegates will be able to:

Identify different types of conflict at work and know your preferred method od dealing with conflict
Transform problems into creative opportunities
Use listening skills to clarify understanding and build rapport
Apply strategies to attack the problem - not the person
Eliminate "power over" to build "power with" others
Express fear, anger, hurt and fustration assertively to effect change
Understand how conflict can cause stress and look at ways to overcome it
Plan and apply effective strategies to reach agreement

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778562

	MASS - Award winners once again!
	Mass Media Issue 12 - February 2013