ITIL v3 Foundation Course

Course Overview

IT Service Management Lifecycle and Objectives

1. Service Strategy

Provides guidance on how to design, develop and implement Service Management, not only as an organisational capability but also as a strategic asset. Service strategy is about ensuring that organisations are in a position to handle the costs and risks associated with the service they deliver. Decisions made with respect to Service Strategy have far-reaching consequences, including those with delayed effect.

2. Service Design

Provides guidance on how to design, develop and implement Service Management processes. Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. Service design guides organisations on how to develop design capabilities for Service Management.

3. Services Transition

It provides guidance on the transition of new and changed services into live operations. It provides guidance on managing the complexity related to changes - preventing undesired consequences while allowing for innovation.

4. Service Operation

Provides guidance on achieving effectiveness and effiency in the delivery and support of services to ensure value for money. Guidance is provided on maintaining stability, fixing problems, scheduling operations, controlling demand and optimising capacity utilization while allowing for changes from both the reactive and pro active perspectives.

5. Continual Service Improvement

Provides guidance on how to design, develop and implement Service Management, not only as an organisational capability but also as a strategic asset. Service strategy is about ensuring that organisations are in a position to handle the costs and risks associated with the services they deliver.

6. Service Strategy

Provides instrumental guidance in creating and maintaining value for customers through better design, transition and operation of services. It combines principle, practices and methods from quality management, change management and capability management. Guidance is provided for linking improvement efforts and outcomes with service strategy, design, transition and operation.

If you would like any further information regarding ITIL Training or would like to check the course availability, then please contact us on 01189 778 560.