Interview Skills

Effective interviewing is key to an organisation's success. Whether it be conducting an informal review, an appraisal or recruitment interview it is important to get it right. This two day course will provide the opportunity for delegates to practice the skills of researching, preparing and conducting effective interviews.

Duration	Price
2 Days	£ 495

Course Overview

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IS.pdf

What is an interview

Planning and preparing
Listening and observing
Questioning and probing
Assessment and decision making

Selection Interview

Selecting and implementing a process
Assessing curriculum vitae
Arranging interviews
Interview Strategy
Evaluating candidates
Great all purpose interview questions
Controlling an interview
Using tests
Analysing an interview
Making a shortlist
Second interviews
Making an offer
Unsuccessful applicants

Communication

Establishing rapport
Gestures and facial expressions
Posture and movement
Proxemics
Eye contact
Active questioning and listening skills
Reading body language

Appraisal Interview

The value of performance appraisals
Appraisal forms
Preparing for an appraisal interview
Interview structure
Following up the appraisal interview

Disciplinary Interview

Preparation
Procedure
Action

Counselling Interview

Whose problem is it anyway
The first stage of the interview
Establishing trust
Identifying the problem
Follow up

Grievance Interview

Preparation
Clarification
Reaching a solution
Recording events

Course Summary

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778562