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Good business management skills guide you towards the right goal, and achieve higher results. Coaching and training are necessary to improve and maintain the performance of a team, whether you are looking for change management, leadership, team building, communication skills or even how to run effective meetings, Mass Training will be able to help. Management is a skill that can be learnt from one of many of our courses:
Change Management |
The Change Management course involves course participants working on their own specific change events, and creating plans and procedures which to help ease their change processes- working through group and individual feedback, exercises, formal inputs etc. |
Conflict Management |
Have you ever had a conflict and wished you could have handled it better? Conflict comes about from differences - in needs, values and motivations. Sometimes through these we complement each other but sometimes we will conflict. Conflict is not a problem in itself - it is what we do with it that counts. Conflict Management builds stronger and more cohesive organisations and more rewarding relationships, enabling personal differences to be bypassed and new possibilities to be opened up. |
Creative Thinking & Problem Solving Techniques |
Managers today must have the ability to solve problems quickly, confidently and effectively. To do this they must also be creative, open minded and non-judgemental and gain consensus on the problem itself and any proposed solution. This course covers problem-solving and decision making methodology, providing practical guidance using case studies to ensure that the skills learned can be transferred to the workplace. |
Effective Delegation Skills |
Delgation can be used either as an excuse for dumping failure onto the shoulders of subordinates, or as a dynamic tool for motivating and training your team to realise their full potential. This course focuses on the latter, giving delegates a full understanding of the benefits of delegation as well as some practical techniques for truly effective delegation. |
Influencing and Persuading Skills |
As a manager, your job requires you to influence people at all levels. It may take the form of gaining support, inspiring others, persuading others to become your champions, engaging someone's imagination or building relationships. Excellent influencing skills require a combination of interpersonal, communication and assertiveness techniques. This course is designed to assess your own influencing style and discover how you can use techniques to adapt and build on your influencing skills to increase the impact you have on others. |
Introduction to Management |
Managing staff effectively is one of the most rewarding aspects of a manager's role. Business, individual and team success comes from good management. This course addresses the fundamental aspects of people management, giving delegates a sound basis and methods for applying proven management practice. |
Leadership and Management |
As a manager or supervisor, expectations placed on you from your team as well as your own manager can put added pressure on you. This course provides an introduction to leading a team and dealing with the common challenges experienced in this role, giving you the confidence to build and manage your team successfully. |
Management and Communication Skills |
As a manager or supervisor, effective communication is a key skill. This course looks at the general skills required for leading a team but also the common communication challenges experienced in this role, giving you the confidence to build and manage your team successfully. |
Managing Disruptive Behaviour |
By the end of this course, delegates will be able to define and identify what constitutes disruptive behaviour as well as understanding the possible causes. Delegates will have a greater appreciation of the skills and techniques that can be employed to deal with disruptive behaviour as well as being aware of the importance of taking responsibility for disruptive behaviour in the workplace. This is a highly practical course offering a mix of theory, reflection and interactive sessions. Delegates will have the opportunity to test their thinking and try out new behaviour in small group exercises and role-plays. |
Motivating Others |
This course is highly practical offering a mix of theory, reflection and interactive sessions. Delegates will have the opportunity to test their thinking and try out new behaviour in small group exercises and role-plays. |
Running Effective Meetings |
The success of the meeting depends largely on the skills displayed by the meeting leader but face-to-face contact with team members and colleagues can easily fail without adequate preparation and leadership. This one day course will provide a deeper insight into how to run effective meetings. |
Building a Successful Team |
This course guides delegates through the techniques for identifying and evaluating the contribution each person can make to the team, learning how to overcome personality conflicts and exploring the many proven ways to motivate and coach team members to contribute and play their part effectively. |
Mentoring and Coaching |
This course focuses on realistic 'workplace learning'. It will consist of observing the delegates; giving them feedback and agreeing specific action plans to be implemented during their one-to-one sessions. By working individually with each delegate, the focus will be on developing their mentoring and coaching skills, energising their teams and improving performance. It will enable them to develop their own coaching skills, build a winning team and add value to business. |
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