Managing Disruptive Behaviour

By the end of this course, delegates will be able to define and identify what constitutes disruptive behaviour as well as understanding the possible causes. Delegates will have a greater appreciation of the skills and techniques that can be employed to deal with disruptive behaviour as well as being aware of the importance of taking responsibility for disruptive behaviour in the workplace. This is a highly practical course offering a mix of theory, reflection and interactive sessions. Delegates will have the opportunity to test their thinking and try out new behaviour in small group exercises and role-plays.

Duration	Price
1 Duration	£ 250

Course Overview

Download course details
MDB.pdf

Course Topics:

Disruptive Behaviour - A definition

Encounters with disruptive behaviour

Personal experiences
The impact of the behaviour
Future interaction

Behaviour vs. Personality

Why should we be looking at people's behaviour and not their personality?
Crooked or straight thinking

Behaviours i have difficulty handling

Your approach to interpersonal problems and the implications of your personal style

Why do people behave the way they do

Past experiences
Environmental influences
Standards
Role models

Whose responsibility is disruptive behaviour?

What sometimes prevents us from dealing with it effectively?
What are the possible consequences of not addressing the problems?

Recognising Behaviour as Disruptive

Identifying and specifying the problem accurately

Dealing with Disruptive Behaviour

Face-to-face problem solving
Counselling

Preventing and Eliminating Disruptive Behaviour

Motivation
Co-operation and trust
Communication
Involvement

Role Plays

Alleviate or Eliminate

Disciplinary proceedures

Course Summary

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560