Appraisal Interview Skills

It is vital that organisations make the most of the human resources available to them. An appraisal interview is a planned discussion between manager and member of staff to review progress, identify needs and set objectives. Correctly handled, the benefits to the organisation are enormous.

Location

Start

Duration

Price

Wokingham

29/09/2010

1 Day

Course Overview

Download course details
AIS.pdf

What is Performance Appraisal

Definitions and objectives
Specific aims
Benefits of an appraisal scheme
What an appraisal is not or should not be
Appraisal forms

Preparing for the Appraisal Interview

Timing
Performance review
Employee expectations
Development
Environment

The Structure of the Appraisal Interview

Introduction
Performance review
Assessment of future needs
Objective setting
Action plan
Summary

Interview Skills

Qualities of a good interviewer
Setting
Non-verbal communication
Questioning techniques
Effective listening skills
Pattern of interaction
Problem solving

Following-up the Appraisal Interview

Why follow-up
Documentation
Actions
Monitoring
Review meetings

Course Summary

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778562