Assertive Working Relationships

The aim of this course is to increase personal effectiveness in a variety of situations. The programme covers a wide range of strategies and techniques to improve influencing and communication skills as well as focusing on the importance of an assertive behavioural style

Duration	Price
1 Day	£ 250

Course Overview

Download course details
AWR.pdf

Defining Assertiveness

How assertive are you?
Situations to be more assertive

Different Behavioural Styles

Aggressive
Submissive
Assertive
Pay offs and price of different behaviours
Personal rights

Why we behave the way we do

Behaviour vs. Personality

Defining what you want to achieve

Setting SMART objectives and goals

Assertiveness Techniques

Broken record
Refusing and making requests
Dealing with criticism and negative feedback
Negative and positive enquiry
Negative and positive assertion
Fogging

Influencing Styles and Strategies

15 ways to positively influence the outcome of a situation

Influencing Strategies Model

Push behaviours
Pull behaviours
Moving away behaviours

Communicating Assertively

Barriers to communication
Questioning skills
Active listening techniques
Non-verbal communication
Positive words and phrases
Getting the right message across

Managing Difficult Situations - Practical exercises

Resolving current challenges
Implementing new skills and techniques

Personal Action Plan

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778562