Assertiveness and Self Confidence

Assertiveness skills are needed in any business environment where individuals have to deal with people as part of their job. This one day course enables delegates to understand the processes which helps them communicate more effectively, especially in difficult situations. This in turn will increase their self-confidence and sense of achievement.

Duration	Price
1 Day	£ 250

Course Overview

Download course details
ASC.pdf

By the end of the course, delegates will be able to:

Recognise assertive, non-assertive and aggressive behaviour and the effect of each type of behaviour on you and others
Recognise verbal and non-verbal aspects of behaviour used in assertion, non-assertion and aggression
Understand how individual rights and responsibilities are important to assertiveness and how beliefs can influence the rights you accept for yourself
Understand how assertiveness impacts self-confidence
Practice behaving more assertively in 6 typical work situations
Understand 6 types of assertion and when to use them
Develop a strategy for handling unproductive feelings in order to behave more assertively
Discover 3 steps for negotiating acceptable outcomes where there are conflicting needs
Discover how assertiveness can help you handle stress
Understand the 4 steps in applying assertiveness techniques to your own situation

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778562