Effective Communications Skills

Suitable delegates are people who manage others and are striving to improve performance and business effectiveness

Duration	Price
1 Day (option of 2 day course available on request)	£ 250

Course Overview

Download course details
ECS.pdf

By the end of the course, delegates will be able to:

Understand the barriers to effective communication
Analyse body language. Where does the message come from?

Put your point across using an influencing model to persuade people

Developing active listening skills and empathetic techniques to build rapport

Plan and structure conversation

Use techniques to give the impression of confidence

Understand interpersonal and intrapersonal communication

Communicate through the written word, understanding tone
Use different questioning styles for various situations
Complete a personal action plan to carry out after the course

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560