Successful Negotiation Skills

Effective negotiation skills are essential for Managers, Sales Personnel, Customer Service Representatives and Project Managers. This course will enable delegates to identify their current strengths and development needs in relation to their personal negotiation style. By the end of course, delegates will be able to prepare, plan, conduct and review both formal and informal negotiations. The programme is highly practical offering a mix of theory, reflection and interactive sessions.

Duration	Price
1 Day	£ 250

Course Overview

Download course details
SNS.pdf

What is negotiation?

What makes a successful negotiator?
Negotiation experiences
Self Diagnostic questionnaire

The Process of Negotiation

Preparation
Establishing the climate
Exploring needs
Testing understanding and summarising
Negotiating your position
Reaching agreement

Stages of Negotiation

Setting SMART objectives
Choosing your negotiating style
Blake and Mouton
Setting your LIM Strategy
Influencing styles and strategies
Influencing strategies model
Push, pull and moving away behaviours
Negotiating win-win outcomes
Specific closing techniques
Thirteen ways to close a sale

Specific Negotiation Skills

Tips, tricks, tactics and gambits
Building magic rapport
Non-verbal communication
Matching

Signalling in Negotiation

Understanding different indicators

Action Plans to improve Personal Competencies

Course Summary

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560