Support Assess

Support

Throughout the useful life of the solution you will require the solution to be supported.  You need to ensure that the support includes the ongoing training and development of staff, some of whom may be new users, assistance during upgrades and modifications, resolution of software issues and the implementation of software fixes.

Mass breaks each stage in the life cycle into 6 key areas:

1. Approach
2. Services
3. Key Steps
4. Risks & Benefits
5. Financial
6. Quality

For more information please email info@mass-services.com  or contact us on 0118 977 8560.

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