Software: Functionality, Reliability and Usability

“The most typical cause for failure, in achieving optimisation within an IT solution, is due to organisations viewing the software package as a ‘magic bullet’ for change management.”  - Andrew Taylor, Senior Technical Engineer 



 

Working within Archibus' extensive suite of Facilities Management software products, MASS gives you the power to manage and control your organisation's property, facilities and company assets. We are your vital connection to successful asset utilisation, legislative compliance and cost control.  Over time, MASS has built up an unparalleled wealth of experience within the specification, development and delivery of functional, reliable and usable software solutions.


Whilst the software provides enablement, its success is highly dependent upon the management and control of the corresponding infrastructure, data and users that drive its operation. With this in mind there are three key factors that need to be considered when optimising the software:

 

  • Functionality
  • Reliability
  • Usability

 

Through our extensive Support Agreements and experienced Delivery Team, our clients can always ensure that they have access to the latest upgrades and revisions as soon as they are released to the market place. In addition to this, engaging the Support Team helps to ensure that software reliability is as high as possible and that the down time is reduced to a minimum.

 

Through the addition of service days and upgrade services, our clients can ensure that their software is always providing them with access to the highest specification of functionality available. 

 

We assist our clients in the management of Facilities Management Software through:

 

  • Business Process Mapping
  • Customisation and Development
  • Upgrades Management
  • Service Days
  • Helpdesk Support Team


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