Introduction to Management

Managing staff effectively is one of the most rewarding aspects of a manager's role. Business, individual and team success comes from good management. This course addresses the fundamental aspects of people management, giving delegates a sound basis and methods for applying proven management practice.

Duration	Price
2 Days	£ 495

Course Overview

Download course details
IM.pdf

Course Topics

What makes a great manager?

Leadership Styles

An introduction to leadership styles

Effective ommunication for Managers

What, Why, Who, When and How
Managing meetings
Building rapport
Visual, auditory and kinaesthetic communication
Non-verbal communication
Questioning and listening techniques
Assertive, aggressive and submissive behaviour

Team Building

What makes an effective team
Team structures and types
Strategies to strengthen teams
Motivation
Motivational theories
Basic and higher needs
Relating to goals and needs to motivators
Demotivation
Developing skills required to motivate effectively

Delegation

What do you delegate
To whom should you delegate
Delegating for best results

Time Management

Time - the most important resource
The importance of personal goals
Planning time
Time stealers

Decision Making

The decision making process
Styles of decision making

Managing Disruptive Behaviour

Behaviour vs. personality
Why do people behave the way they do
Preventing and eliminating disruptive behaviour

Course Summary

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560