Listening Skills

There is a growing realisation of the importance of solid listening and communication skills in business. Lack of attention and respectful listening can be costly - leading to mistakes, poor service, misaligned goals, wasted time and lack of teamwork. However, how you listen is most important. By Listening in a way that demonstrates understanding and respect, you cause rapport to develop, and that is the true foundation from which you can manage or influence others.

Duration	Price
1 Day	£ 250

Course Overview

Download course details
LS.pdf

By the end of the course, delegates will be able to:

Identify the benefits of effective listening
Recognise and overcome barriers of listening
Understanding the process of communication and listening
Use techniques for active listening
Develop listening skills and build rapport
Apply techniques for dealing with difficult people
Identify and deal with difficulties in accurate message giving

If booking more than one delegate or would like to discuss the course with a member of the Training Team, please contact the Mass Training Centre on 01189 778560