Personal Business Skills

Mass Training recognises the importance of a well balanced workforce. We want to help you develop the skills of your staff and train them to manage their time, stress and assertiveness in order to achieve peak performance and motivation.

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The aim of this course is to increase personal effectiveness in a variety of situations. The programme covers a wide range of strategies and techniques to improve influencing and communication skills as well as focusing on the importance of an assertive behavioural style

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Assertiveness skills are needed in any business environment where individuals have to deal with people as part of their job. This one day course enables delegates to understand the processes which helps them communicate more effectively, especially in difficult situations. This in turn will increase their self-confidence and sense of achievement.

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Success in todays organisation is closely related to the ability to communicate ideas and messages effectively and succinctly. Poorly written correspondence can have disastrous results for your organisation and waste valuable time and resources. By the end of this course, delegates will have developed the necessary skills to communicate ideas in clear, concise and effective way. This course is highly practical to give delegates the opportunity to apply all the techniques covered.

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It is vital that organisations make the most of the human resources available to them. An appraisal interview is a planned discussion between manager and member of staff to review progress, identify needs and set objectives. Correctly handled, the benefits to the organisation are enormous.

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Self Awareness means looking objectively at your values, personality, needs, habits, emotions, strengths, weaknesses, etc. With a sense of who you are and a vision of the person you want to become, a plan for professional or personal development can be created. Moreover, self-awareness allows you to motivate yourself and manage your stress better, helps you with your intuitive decision making and helps you to lead and motivate others more effectively. This course is suitable for anyone who feels they would benefit from from the positive changes brought about by increased self awareness.

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Most people could do with a bit more confidence in one or more areas of their lives, whether it's at work, in a relationship or in meeting new people or new situations. We can all feel under pressure to live up to ideals imposed on us by our families, work colleagues, the media and even ourselves. At times these goals are unrealistic. Such pressure can cause anxiety and bruise confidence. This course covers a whole range of tools, or individual strengths, which can be used in a variety of different situations to increase confidence and change the way you project yourself or your “self-image”. This course is recommended for anyone who feels they would benefit from developing their self-confidence in different areas of their lives.

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These dyas, part of the price of success in your working world is coping with the pressure of disagreeable events, just as you must cope with the stresses and pressures on your organisation as it struggles to change, survive and thrive in this fast-changing world. This course is designed to help participants to better understand, manage and prevent stress, allowing them to find solutions and perform at their own optimum level and to enjoy their work.

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The pace of change, the flexibility required of all staff, the higher rate of work output and productivity are some of the factors that put intense pressure on all of us. This course aims to improve our effective use of time. By the end of this course, delegates will understand the concepts of time management and the factors affecting their time. They will learn the necessary skills for achieving their key tasks and business objectives.

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Have you ever had a conflict which caused you a lot of stress? Do you wish you could have handled it better? Conflict comes from differences - in needs, values and motivations. Sometimes through these differences we complement each other but sometimes we will conflict. Conflict is not a problem in itself - it is what we do with it that counts. Conflict management builds stronger and more cohesive organisations and more rewarding relationships, enabling personal differences to be bypassed and new possibilities to be opened up.

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Time Management Skills are needed in any business environment where individuals have choice on how to allocate their working day. Essentially it is not time that needs managing but working priorities. This one day course is designed to enable individuals, through a series of exercises and inputs, to gain better control over their working lives and hence also their private lives.

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The percentage of time we spend working is still on the rise, leaving free time relegated to a few short hours a week, and life can seem like one long work day after another. This course is for people who want to do something about it. It is an opportunity to step back, take stock and find ways to make changes.

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Effective interviewing is key to an organisation's success. Whether it be conducting an informal review, an appraisal or recruitment interview it is important to get it right. This two day course will provide the opportunity for delegates to practice the skills of researching, preparing and conducting effective interviews.

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The way your staff work with your customers in handling complaints has a direct impact on your business and the value of your relationship with that customer. This course is aimed at those people with direct contact with your customers.

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